Greaves Communication Strategies

Month: July 2022

Automation Personalized Customer Experience

Adding Automation to Your Personalized Customer Experience

One of the best questions that came up during my recent virtual workshop with the NASDAQ Entrepreneurial Center was how to incorporate automation tools into your personalized customer experience in such a way that it doesn’t feel impersonal. If your business relies heavily on creating a connection with clients via one-on-one interaction, the idea of …

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