Greaves Communication Strategies

Are you speaking to the humanity in your work?

When the World Is Noisy, Your Content Has to Speak to People

Are you speaking to the humanity in your work? Right now, the people you’re trying to reach are carrying a lot: Global conflict. Economic pressure. Daily uncertainty. And yet most organizational communication stays focused on features, programs, funding, and announcements. The gap there is wider than most executives realize. Your audience is not a captive […]

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Narrative Control: You Can't Rebrand Your Way Out of Your Identity

Narrative Control: You Can’t Rebrand Your Way Out of Your Identity

Silence doesn’t reduce risk. It merely gives up control over who gets to own the story and be on the better looking side. Earlier this week, revelers enjoyed Carnival Tuesday in Trinidad & Tobago, a celebration created by enslaved people as an act of resistance. This not so little celebration generated US$95 million for the

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Automation Personalized Customer Experience

Adding Automation to Your Personalized Customer Experience

One of the best questions that came up during my recent virtual workshop with the NASDAQ Entrepreneurial Center was how to incorporate automation tools into your personalized customer experience in such a way that it doesn’t feel impersonal. If your business relies heavily on creating a connection with clients via one-on-one interaction, the idea of

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Why Coronavirus Should Have Every Manager Talking About Remote Work

It’s been my experience that the managers most opposed to remote work are usually the folks who are least comfortable working with computers.  While the excuses may vary, some employers even invoke phrases like “how can we be certain that you’re actually working?” For working parents and caregivers especially, the idea that one wouldn’t know

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