Greaves Communication Strategies

Automation Personalized Customer Experience

Adding Automation to Your Personalized Customer Experience

One of the best questions that came up during my recent virtual workshop with the NASDAQ Entrepreneurial Center was how to incorporate automation tools into your personalized customer experience in such a way that it doesn’t feel impersonal. If your business relies heavily on creating a connection with clients via one-on-one interaction, the idea of […]

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Why Coronavirus Should Have Every Manager Talking About Remote Work

It’s been my experience that the managers most opposed to remote work are usually the folks who are least comfortable working with computers.  While the excuses may vary, some employers even invoke phrases like “how can we be certain that you’re actually working?” For working parents and caregivers especially, the idea that one wouldn’t know

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